Contact Us
Got a question about something you've read on Casinos Not On Gamstop, spotted an error, or want to suggest a casino we haven't covered yet? This page explains the best way to reach us and what kind of queries we're set up to answer.
What we can help with
Casinos Not On Gamstop is an independent research and comparison site covering casinos not on Gamstop, non Gamstop slots and betting sites not on Gamstop. We're happy to hear from readers on topics such as:
- Corrections or updates to information on a review, bonus offer or ranking
- Suggestions for a non Gamstop casino, slot title or payment method we should look into
- General questions about how we rate and rank the sites listed on this page
- Feedback on the site itself — broken links, confusing pages, or content you'd like to see more of
- Press or partnership enquiries relating to the casino affiliate industry
What we can't do
It's worth being upfront about the limits of what a comparison site can offer. We don't operate any casino, hold player funds, process deposits or withdrawals, or manage anyone's account. If your question relates to a specific brand — a delayed withdrawal, a bonus dispute, account verification or a closed account — that has to go through the operator's own customer support team directly, since only they can access your account details and resolve it.
Similarly, we're not able to remove or lift a Gamstop self-exclusion on your behalf. If you're looking for information on managing your exclusion or want a refresher on how the scheme itself works, our guide to non Gamstop casinos in the UK covers this in more depth, and our Responsible Gambling page sets out the tools available if you want extra support around your play.
Before you get in touch
A lot of common questions are already answered elsewhere on the site, so it's worth a quick check first:
- How rankings work — our editorial process, and why commission never buys a higher position, is explained on our About Us page
- Site reviews and ratings — full breakdowns of brands including Betmica, Kikibet and Betninja sit on our main comparison page
- Terms of use — our Terms and Conditions page covers how the site should be used and the limits of the information we provide
How we handle enquiries
Every message is read and considered on its merits. We aim to respond in a reasonable timeframe, though as an independent research team our reply times can vary depending on volume. We won't ask for sensitive account details such as passwords, deposit information or ID documents — no genuine enquiry about our content requires that, and any casino asking for it should go through its own secure support channels rather than ours.
If you're contacting us about a specific site listed here, it helps to include the brand name and a brief description of the issue so we can look into it accurately, particularly if it relates to something we should factor into a future review update.
A note on independence
Casinos Not On Gamstop may earn a commission when readers sign up to a casino through links on this site. This arrangement never affects how brands are rated or ordered — feedback from readers, including corrections sent through this page, is one of the ways we keep our reviews accurate over time.
Reminder on responsible play
Gambling at any site, including those outside the Gamstop scheme, should stay within limits you're comfortable with. If you've self-excluded and are finding it difficult to stick to that decision, our Responsible Gambling page lists support options worth considering. Gambling is 18+ only.